Returns & Refunds

Under the Consumer Contracts Regulations 2013, the right to cancel does not apply to goods made to your specification or clearly personalised — including items with your logo, text, or chosen decoration position.

By completing checkout, you confirm that your design, garment selection, and order details are correct.

If the decoration is clearly faulty due to our production process — for example severe misprint, major colour failure, or embroidery that is substantially incorrect compared to your approved design — contact us within 7 days of delivery with:

• Your order number or email used at checkout
• Clear photos showing the fault (including the garment label if relevant)
• A brief description of the problem

We will review your report and, where the fault is confirmed, offer a reprint, replacement, or refund as appropriate. Minor variations in colour, registration, or garment shade are normal in custom decoration and are not treated as defects.

If you receive the wrong garment type, size, or colour compared to what you ordered, or the item arrives damaged before decoration, contact us within 7 days with photos. We will put this right with a replacement or refund for the affected items.

If supplier stock is no longer available after you have paid, we will contact you to agree an alternative or issue a refund for the unavailable items.

If you need to cancel, email us as soon as possible after ordering. Once production has started, we cannot cancel the order. If cancellation is possible, refunds are processed to your original payment method via Stripe.

Email hello@customworkwearfarnborough.com with your order details. We aim to respond within 2 business days.

Approved refunds are returned to your original payment method. Depending on your bank or card provider, it may take 5–10 business days to appear on your statement after we process the refund.